Update label field ticket manually moved to Done

[Sama Mohamed]

If the label field is empty and the ticket is manually changed to Done status then, it should remind the user to update the label.

[Benjamin · Accepted solution]

Hi @Sama Mohamed ,

You have several options like through cloud automation to remind user through e-mail or setting a validator on the workflow. However, I would recommend sending notification through e-mail rather than place in it in the workflow as it can become cumbersome to update many workflows.

Here's some high-level information on Jira automation.

https://www.atlassian.com/software/jira/features/automation

More in-depth information can be found in the Jira Cloud documentation.

Thanks,

Ben

[Sama Mohamed]

Thank you so much I will consider that!

[Oliver Siebenmarck _Polymetis Apps_ · Accepted solution]

Hi @Sama Mohamed ,

While I like @Benjamin's approach of using automation to send an email notification, I am going to make the case for using a workflow validator here.

More specifically, I would combine a workflow validator with a transition screen that has the labels field. This approach has a few benefits:

• A user is prompted to enter a label at the very time it is required
• Validators can have meaningful error messages
• There is no possibility of having issue in status Done without a label

And you do not even need an app to make it work. 

The downside of course including having to manage the workflows. Whether that outweighs the benefits is up to you, but personally I would much rather use a workflow. 

Hope that helps,

 Oliver

[Sama Mohamed]

This is a very nice suggestion thank you so much! i wouldn't have to think about that because it will force them to update labels instead of reminding them, thank you again!