Update status in customer portal

[Harshil Shah]

How do i give my customers permissions to either move a ticket to closed if the issue is resolved or move it to another status if its open

[Mikael Sandberg]

Hi @Harshil Shah,

Welcome to Atlassian Community!

In order to allow customers to move the request to a specific status you have to go into your workflow and enable customer transition.

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[Harshil Shah]

Thanks for the response Mikael. But i don't see this option. How do you get this?

[Mikael Sandberg]

You have to click on the actual transition, not the status in order to see it. So in this example I want to make Mark as Done transition available since that will move the request to Done. So I click on the transition and it will then show the option you are looking for.

[Harshil Shah]

Thank you!! I was clicking on the actual status instead of the transition