User Property Key - is it searchable in Jira Service Desk Cloud?

[Paul Neat]

I can not seem to search on a User Property Key in searches or filters.  Is this functionality available for Jira Service Desk Cloud?

[Jack Brickey]

@Paul Neat, user property key? can you educate me on what this refers to? Example field etc?

[Paul Neat]

I am not an expert, but my understanding is the property key is a way to set a property for various flavors of a condition. So for example, we have multiple customers with the same flavor of issue.  We want to tag them as condition A so when we create a filter we only have to clarify the type, not each customer with that type individually.  But since it is not possible, or easy to seach on it, it is not panning out the way I had anticipated.

[Raynard Rhodes]

It appears you would not be able to do it directly, but a work-around was suggested

https://community.atlassian.com/t5/Jira-questions/User-Properties-in-Issue-Navigator/qaq-p/449835

[Jack Brickey]

Ah, ok. yes. you cannot perform a JQL on those properties as they are not fields associated w/ issues. JQL works on issues. But as noted by Nic in the above thread you can copy a property into a field if that is desired.