User from organisation can see all my service desk projects

[Srdjan Blazevic]

• Organization - XL
• User "Batman" is added in XL organization
• XL organization is in Project 1

I have several tickets in Project 1 where I added the organization XL so that he can only see the tickets where is organization XL.

Batman is using Help Center Portal to write a ticket for us. In the top left corner there is button "Help Center", if he click on that button he can see all my projects.

Why can Batman see my other Service Desk Projects? Is there any way to give him permision to just see the Project XL?

[Giulio Bonanome]

Hi, I had the same issue and after some trying I've changed an option under Project settings -> Customer Permission in the JSM projects I want to hide.

I've selected Cusomers added by agents and admins instead of Anyone with an account on...

Since that option has an impact on how customers interact with the JSM projects don't know if this can fit your use case.

Cheers,

Giulio

[Giulio Bonanome]

I've also discovered that's already a feature request for this https://jira.atlassian.com/browse/JSDCLOUD-1547 and (maybe) there's working in the short term by atlassian on it. 🤞🤞🤞

[Brant Schroeder]

@Srdjan Blazevic Welcome to the Atlassian Community

The Help Center is set up to give customers access to any of the Service Desks (Projects) they have been granted access to.  If the service desk is set up so customers who have an account can see the service desk then they will be able to access it.  You can set them up so Customers have to be added to the service desk (Project) before they can see it.  Here is information on customer permissions and how to change them https://confluence.atlassian.com/servicemanagementserver/managing-access-to-your-service-project-939926273.html

[Srdjan Blazevic]

@Brant Schroeder thanks for the fast reply.

Maybe I don't understand everything but, I didn't grant access to the user for other projects. 

I have just added an organization into "Project 1" not other projects. Maybe the Photo will help you more?

[Brant Schroeder]

@Srdjan Blazevic 

For Team-Managed Projects, if you change the Customer permissions under project settings > Customer Permissions to Choose who can send requests to those only added by an agent they will not see it if they are not a customer.

For company-managed projects, if you change the customer permissions under project settings > Customer permissions to Choose who can send requests to those only added by an agent they will not see it if they are not a customer.