Using Confluence content in Jira Service Desk Rules

[Sean Drohan]

Hello,

I was looking into the possibility of using created Confluence Cloud (Con) content inside of Jira Service Desk rules 

For example

https://cdn.stardock.us/support/uploads/msedge_2023-01-26_13-59-04.png 

There do appear to be smart values related to getting Con content but only if the rule itself just created a page:

https://support.atlassian.com/cloud-automation/docs/use-jira-automation-with-confluence/

But I can find nothing about getting existing Con content in a similar way.

The reasoning for wanting this should be clear; any monkey like myself can write \ edit such Con content without ever having to mess with rules with each revision.

If anyone knows of a way I have not found, I am all eyes.

Thanks in advance.

Sean Drohan
Stardock Product Lifecycle Manager

[Joseph Chung Yin · Accepted solution]

@Sean Drohan -

Unfortunately based on my analysis, smart values to accessing/working with Confluence content are not available at this time.

See the following reference link on smart values for Confluence in automation - https://support.atlassian.com/cloud-automation/docs/smart-values-in-confluence-automation/  Lastly, it is only available for Confluence Enterprise/Premium plan

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Sean Drohan]

{{sad.face}}

Thank you, Joseph.

[Joseph Chung Yin]

@Sean Drohan 

If my suggestion helped you, please click on Accept answer when you have a chance.

I would also recommend you to reach out to Atlassian Support (https://support.atlassian.com) to file an ask.  I believe what you wanted to do makes a perfect sense as an enhanced functionality.

Best, Joseph