View Issues shared within organization

[Wafa SELLEMI]

Hi, 

On Jira Service Management, I cloned an issue  then I shared the result issue within organisation.  The problem is that my customer couldn't see the cloned issue. 

I already checked that : 

- I can acceess to the new issue from the portal 

- My customer belongs to the said organization

- My customer could access the first issue

I've to specifiy that my customer use a privat e-mail adress

Could you please help me  to solve this ptoblem

Thanks 

[Mikael Sandberg]

Couple of things to check; is your customer the reporter or part of the request participants on the cloned issue? Is the Request Type field set?

[Wafa SELLEMI]

Hi 

The request Type field is set and my customer is part of the request participants