Viewing open issues for organization created on behalf of user

[toniq-dave]

I'm trialling Jira Service Management for our business and am struggling to find a way to quickly view all issues (open or closed) for an organization, without having to type a query every time. We have approx. 800 organizations, so filters per organization wouldn't work for us either.

In our use case, we would nearly always be opening issues on behalf of an organization, so the reporter is one of our staff, and the organizations field has the organization set.

However, when I use the customers tab, and in the Open Requests and Closed Requests column, the 'View open' and 'View closed' perform a search where the reporter belongs to the organization. Is there any way to modify this 'View open' and 'View closed' search to instead look for tasks based on the organization field, rather than 'Reported by'? Trying to make this as user-friendly as possible for our non-technical support staff who would be using this.

[Steven Schouppe]

Hi @toniq-dave 

Perhaps it is possible to create a JQL query once and add it to a Dashboard.

[toniq-dave]

Thanks, I've had a look but can't see how I could make this work? I have a dashboard with a filter results gadget, which has a filter but just shows tasks for the project, and it includes the 'Organizations' in a column, however I still have no way of looking at all tasks (open or closed) for a particular organization, without having to execute a query. Ideally I just need a way to easily access all tasks assigned to an organization, without having to write a query every time (e.g. a filter but with a search field to enter an organization name). I'm not sure if there is a feature like that or not?

[toniq-dave]

I've actually just tried an add-on: 'Dynamic Filters: JQL Replacer & Gadgets', which gives me a drop-down for Organizations, but unfortunately it doesn't work as you can have many organizations assigned to a ticket, but the search for Organizations appears to look for 'Organizations =', whereas I guess because it can have an array of organizations, it would need to behave more like 'Organizations contains..'.