We are using Jira Service Management Free plan Our requirement is ticket should be autogenrate

[Carlton Dawson]

We are using Jira Service Management Free plan Our requirement is ticket should be autogenrated so we can check hows it works and according to that we can explore more option in tool so we are requesting you to please provide our site is kgpl.atlassian.net

[Kris Dewachter]

Hi @Carlton Dawson ,

Welcome to the Atlassian Community.

What do you mean with "ticket should be autogenrated"? You could automatically create tickets via automation rules, but it depends a bit on your specific requirements.

Can you tell us a bit more? When do you want a ticket to be generated?

Best regards,

Kris

[Carlton Dawson]

My requirement is to auto-generate a ticket when our support mailbox receives an email. The subject should become the ticket summary, the body should be the description, and the sender’s address should be set as reporter.

[Pedro Olmo]

Hello @Carlton Dawson ,

You can see the next documentation: https://support.atlassian.com/jira-service-management-cloud/docs/connect-multiple-email-addresses-to-your-service-project/

Regards

[Kris Dewachter]

Hi @Carlton Dawson ,

You can setup an email channel with the default email address Atlassian provides in the JSM project, or you can link your own mailbox.

The mail channel should be linked to a request type, so when a new email is received, a new ticket is automatically created.

Please also see the documentation @Pedro Olmo provided.

Best regards,

Kris

[Pedro Olmo]

Hello @Carlton Dawson ,

You need to create a ticket with Atlassian Support here: https://support.atlassian.com/contact/#/

Regards