What are the similarities and differences between Jira Service Mgmt and Jira Work Mgmt products?

[Sanjog Sigdel]

What are the similarities and differences between Jira Service Mgmt and Jira Work Mgmt products?

[Dirk Ronsmans · Accepted solution]

Hey @Sanjog Sigdel ,

That's a bit of a broad question.

Basically Jira Service Management is mainly used for Support organisations (internal or external) using a portal and Jira Work Management is used for (simple) non-development project follow up.

You can find more details in the documentation

https://support.atlassian.com/jira-service-management-cloud/docs/overview-of-jira-cloud-products/

I also find this comparison by eficode to be pretty good

https://www.eficode.com/blog/jira-work-management-vs.-jira-service-management-a-comparison

[Sanjog Sigdel]

Thank You for the references. I'll go through them.