What training is available for setting up object types, objects and attributes?

[Sandra Lawrence]

What training is available for setting up object types, objects and attributes? 

Also

- understanding when to use attribute type = object?  

- business Insight capabilities up to an advance level?

- using IQL and how it differs from other Jira Query languages.

[Sandra Lawrence]

Thank you very much!

[Suzi Firth]

Hi @Sandra Lawrence 

I'd recommend reading the Asset Management Handbook Atlassian released in January.

It has a good demonstration throughout on how to achieve and explain each setting.

https://www.atlassian.com/whitepapers/it-asset-and-service-configuration-management-in-jira-service-management 

I found these two documentations to be the most helpful for getting my head around AQL (previously IQL)

https://confluence.atlassian.com/servicemanagementserver/advanced-searching-aql-assets-query-language-1044784588.html 

https://support.atlassian.com/jira-service-management-cloud/docs/use-placeholders-to-replace-information-depending-on-context/ 

Suzi

[Sandra Lawrence]

Suzi - you have been very helpful.  Let me ask you this as I am trying to learn all this by reading.  I feel like I need to find an Atlassian expert that can review my schema and confirm relationships, references, etc.  I also need someone to review my AQL/IQL as I am trying to show data from my schema from multiple objects (3 or more).  Any suggestions would be welcomed!

Sandy

[Suzi Firth]

Hi Sandy,

I totally understand how you feel. I was in the same position 6 months ago. As far as I am aware there is no add-on to validate what AQL will return before you use it unfortunately.

Personally for myself, I setup a test environment before we setup our real environment. It was a lot of trial and error, particularly with the csv upload and object AQL mapping, but it was great for learning and figuring my way around. 

The community is good too. I respond to a fair few Assets questions that pop up.

Suzi