While adding the Approval step in Workflow i am not able to find the fields which are there in form

[Sreenadh]

Hi,

While adding the Approval step in Workflow i am not able to find the fields which are there in form.

Change Reporter Approver and Production Reporter Approver fields should be at the workflow but those are not available.

please find the attached screenshots

Thanks,

[Alex Koxaras -Relational-]

Hi @Sreenadh 

Did you place these field to the request type?

https://support.atlassian.com/jira-service-management-cloud/docs/designate-your-approvers/

[Sreenadh]

Hi @Alex Koxaras -Relational- 

Thanks for your response yes, i have created the same. still i am not able to see the field values in the approval step.

please find the screenshot.

Thanks,

[Sreenadh]

@Alex Koxaras -Relational- 

Can i get something with regards to my issue.

Thanks,

[Alex Koxaras -Relational-]

Hi @Sreenadh 

I've tried the same thing but on my instance is working:

What I'm thinking is that you have to reload the window of you workflow. Perhaps you have created that field after you begin editing your workflow. Try this and if this doesn't work, contact Atlassian's support.

[Sreenadh]

@Alex Koxaras -Relational- 

Perhaps you have created that field after you begin editing your workflow----Yes Alex you are correct.

I did the same because of the same reason now i am not able to see the field (Change Request Approver).

Could you please let me know what can i do for overcome the same. now is there any possibility to modify the same.

If yes please let me know and even i have reloaded the page as well.

Thanks,

[Alex Koxaras -Relational-]

@Sreenadh if you have created that field after you began editing your workflow, then simply reload the window where you are editing the workflow. The field should be there.

In which screens have you placed this field?

[Sreenadh]

Please find the attached screenshot

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[Alex Koxaras -Relational-]

In which screens have you placed this field?

[Sreenadh]

Change---> Request a Change

In change request request a Change i have placed these fields.

[Alex Koxaras -Relational-]

@Sreenadh nope, these are not the screens..

• Go to cog wheel > Issues > Custom Field
• Locate the Change Request Approver field
• Click on screen and see the screens to which you have placed the field

• After that go to you project > project settings > Screens
• Locate you issue type of Change and expand the selections
• Make sure that the field is place on all screen (for starters)

After that, open a new window to find the workflow and edit it. Search for the field again on the approval. If the field is not located there, contact Atlassian's support.

[Sreenadh]

Yes i did the same please find the attached screenshots for your reference.

Thanks,

Still i am not able to see the changes