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Who can see tickets when using Customer and organization profiles

Who can see tickets when using Customer and organization profiles

Hi,

we want to use customer and organization profiles. If I understand correctly, all customers of an organization can view all tickets of their organization? Is that correct?

Thanks

Ingo

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Hi Ingo,

Yes, that is correct.

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Hi John,

thanks for your answer.

Is there anything, what I can do to change this? I know the ticket security. With this function should it function, or not?

I don't know why these concerns exist, but our customer management thinks that our customers don't want every customer to be able to see all tickets.

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Then you can implement Issue Level security to restrict visibility to those tickets.

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Thanks for answer and Confirmation of my assumption.

Ingo

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Like • John Funk likes this

You are welcome.

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