Why can't I create Classic projects even though I am a member of the site-admin group?

[Todd Chrissis]

We recently added Jira Service Desk.  We also use Confluence.  I am a member of the site-admin group.  I tried out the Next-Gen projects but not being able to customize notifications makes it a no-go.  So I'd like to create a Classic project.  

However, when I click Create Project, I am not given the option to create a Classic project.  My understanding is that only administrators can create Classic projects.  Would site-admin be sufficient?

 Any help would be much appreciated.

-Todd

[Jack Brickey]

Have you clicked the “change Template “ link under the IT Service desk image?

[Todd Chrissis]

Received this response from Atlassian which addressed by issue:

In some new instances indeed only Next-Gen projects are available by default. If you want to create a Classic one you will gonna need to first create a Next-Gen then go to the project settings > Advanced and enable the classic one

[Hostvisors]

There is no option for selecting Advanced in the next gen service desk I have.

[Jack Brickey]

The response from Atlassian is new to me and my instances is not new so I do not see Advanced either. I’m guessing your instance is not one where this new behavior exists. I am also thinking that you do not have the necessary project creation permissions. Are you aware of someone that is your system admin? Do you have access to the following - Jira settings > system?