Why my automation rule isn't triggered?

[Hoc]

Hello,

Wondering why my automation rule isnt being triggered. Below JQL means if its an Incident issuetype and the status is in Resolved and was changed to Resolved more than 7 days from today. 

I tested this by making a comment on a ticket and it didn't trigger. As you can see it was set to Resolved fore more than 7 days but it didn't meet the JQL that I set?

[Jack Brickey]

And the issue is an Incident? Is the issue in the results if you use that same JQL in and advanced search?

[Hoc]

Yah,it is an incident

[Hoc]

I actually broke it down and its failing on the last part. Doesn't make sense as to why it wont trigger as it shows up in JQL if I use the same query

[Jack Brickey]

It doesn’t make sense. If it succeeds in the query it should in the automation too. Your confident the issue being tested is the same TCH-235?

[Hoc]

Yeah Im sure :) This is from the logs

[Jack Brickey]

Not sure what to suggest next short of playing with the failing piece, e.g. changed today or yesterday just to see if there is a revelation. Might be a bug but sure seems odd that the query works.

[Hoc]

Thats ok. Thanks for your help. At least I can confirm that Im doing the right thing. Will log ticket with support