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Why our checkboxes suddenly require selecting all options

Michael_Palapar
Contributor
December 8, 2024

Why our checkboxes suddenly require selecting all options, i already checked the settings but the 'Required Choice' is set to None, same with the settings "minimum number of choices" & "maximum number of choices"

4 answers

1 accepted

2 votes
Answer accepted
Michael_Palapar
Contributor
December 9, 2024

Update: Issue has been fixed, Atlassian Support confirmed that there was an issue yesterday and it was already addressed.

2 votes
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 9, 2024

Hi @Michael_Palapar 

I see that you created a support case for this over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1076241

I would recommend following up there so our JSM support team can investigate this further.

Andy

1 vote
Tomislav Tobijas
Community Champion
December 9, 2024

Hi @Michael_Palapar ,

I guess we're here talking about forms in JSM?

Few questions:

  • What's the message being displayed when you try to submit the form without having selected any choice?
  • Have you linked this field to an existing Jira field?

If you can provide any screenshots, I guess that would help as well.

Cheers,
Tom 

Michael_Palapar
Contributor
December 9, 2024

2024-12-09_16h04_19.pngit is not linked to any Jira Field, see settings below
2024-12-09_15h44_26.png

Like Tomislav Tobijas likes this
0 votes
Stephen_Lugton
Community Champion
December 9, 2024

I'm seeing the same thing, it looks like a recently introduced 'basically unintended goal' (bug).

I tried changing the available settings but to no avail, so I've had to disable the response required setting until this is fixed.

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