Why "Email notifications are off until ... " in the morning after 3 to 7 autocreated tickets?

[Christian Maak]

Hi all,

we are on the free plan of service desk/management.

For the last two days we are getting the well known notification in the upper right.

"Email notifications are off until ...You've sent the maximum number of notifications in 1 day for your plan. This limitation will be removed when you move to Standard/Premium (paid) plan after your evaluation period."

We know our limits so we really try to stay within them, but for the last two days it is just rediculous. After a view issues created via webbook or via mail the message pops up.

Good thing Jira has an outgoing notification log to verify ... Or is this still a request since 2017?

So I do the next best thing - I verify the incoming notifications that could have been reacted to via email.

Yesterday morning at 07:45 we had
1 automatically created issue via Zabbix webhook,
1 automatically created issue via email,
1 automatically updated issue via Zabbix webhook
and the message was active.

This morning at 07:30 we had 7 new issues auto created via email when I found the message.

Did atlassian reduce the limit here even more?
From my point of view it would be ONE email per day.

Does someone have the same issue?

Thank you.

[Andy Heinzer]

Hi @Christian Maak 

There is a documented limit on the number of emails free plan products can send in a day (100).  However a single request in Jira Service Management could be responsible for sending out multiple email messages to various end users (depending on configuration).  A single transition of an issue can be expected to trigger an event, which in turn attempts to send out notifications.

Since JSM doesn't have a limit on the number of customer type accounts, creating a request that has multiple users in the To:/CC: fields could be expected to send email notifications to each user for the same event.   Each message sent out to a different email address is counted as a single email against this daily limit.  So it is feasibly possible to create only a few JSM requests in a day (with say several request participants in each,) and transitioning those issues could easily be responsible for 100 individually addressed emails sent.

If you're are reaching this limitation, the main suggestion would be upgrade to a standard plan where that daily limitation can be removed.

Alternatively, I would suggest looking at other possible sources of notifications being sent from Jira, such as automation rules, scheduled filter subscriptions, notifications possibly being sent from non-JSM type projects (such as business type projects).

Andy

[Christian Maak]

Thank you,

but there were no CCd users in the sent mails, no automations kicked in and no filter subscriptions are used.

Last time I checked (saturday or sunday morning) the issue was gone...

best regards
Christian

[John Funk]

HI Christian - Welcome to the Atlassian Community!

My understanding is that these are notifications being sent by Jira, not received by Jira. 

Let me see if someone from Atlassian can come to give you more insight. 

[Christian Maak]

Hi @John Funk ,

Thank you.

The issue seems to have resolved itself in the meantime.

Christian

[John Funk]

Great! Glad to hear that it is no longer a problem.