Why the customer I shared with the issue can't access the issue?

[AM_Support]

I shared an issue with a customer but the customer can't access the issue I shared to him/her? Is there any solution on this?

[Ajay _view26_]

Hi @AM_Support 

When you say customer, are you referring to the JSM Portal customer and sharing the request via the Portal?

Can you please clarify?

Regards

Ajay

[AM_Support]

Hello Sir @Ajay _view26_ yes I am referring to JSM Portal customer and I shared the request via customer portal also. 

[Ajay _view26_]

The below KB article should help you - https://confluence.atlassian.com/jirakb/jira-service-management-issue-sharing-962968441.html