I shared an issue with a customer but the customer can't access the issue I shared to him/her? Is there any solution on this?
Hi @AM_Support
When you say customer, are you referring to the JSM Portal customer and sharing the request via the Portal?
Can you please clarify?
Regards
Ajay
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hello Sir @Ajay _view26_ yes I am referring to JSM Portal customer and I shared the request via customer portal also.
The below KB article should help you - https://confluence.atlassian.com/jirakb/jira-service-management-issue-sharing-962968441.html
Still have a question?
Get fast answers from people who know.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.