Why the users that I add to a group do not appear with email?

[dhernandezs]

Hello good morning

I have a question, what happens is that I am entering users into a Jira Service Management project. But I am noticing that in the email box it does not bring anything, it only brings it to me, does anyone know why this is?

Thank you very much, I hope someone can help me with this concern.

[Joseph Chung Yin · Accepted solution]

@dhernandezs -

Have you check their accounts (after you added them) via Settings >> User management section?

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[dhernandezs]

@Joseph Chung Yin 

Yes I already reviewed
the accounts and indeed they have the mail.

But I think it is because the email is only given to the person who creates the project or should it be given to everyone?

[Joseph Chung Yin]

@dhernandezs -

Can you take a screenshot of your issue, so I can better understand regarding to "email box"?

Best, Joseph

[dhernandezs]

@Joseph Chung Yin 

Look at these are the users we currently have and how they look like each one has their email.

The problem arises is when I put them in a project, every time I add them they come without the email, as shown in image number two