Within "Resolution code", I seem to have duplicate of some of the fields.

[Rajan Dangol]

Within "Resolution code", I seem to have duplicate of some of the fields. I would like to understand why I have duplicates. 

[Marc - Devoteam · Accepted solution]

HI @Rajan Dangol 

Did you create a JSM site only?

If you did, this is a bug that you encoutered, JRACLOUD-79002 

Work around is to simply delete the duplicate resolutions

[Dexter de Vera · Accepted solution]

Hi @Rajan Dangol ,

If you want you can just delete the duplicate name by clicking delete. There will be a confirmation that allows you to change the related issues to another resolution.

Hope it helps.

Thank you!

[Kai Berberich]

Hi Dexter,

I've found that you can't delete the duplicate done Res code - Jira says the following - "The 'Done' resolution is a system managed resolution and cannot be deleted.".

Any thoughts?

thanks

regards
Kai Berberich

[Rebekka Heilmann _viadee_]

Have you started fresh in Cloud or migrated from Server/Data Center? 

Have you imported projects or issues at some point?

[Rajan Dangol]

Started fresh in cloud and nope it has not been imported projects/issues. 

[Rajan Dangol]

I think maybe these are used in Change and Service Request? Possibly?