You do not have permission to assign issues in Portal

[Thuy Nguyen]

When a customer tried to cancel or resolve the issue from the portal view, they end up with this error:

"You do not have permission to assign issues." (as attachment)

I have attached a screenshot of Properties and Post Functions to be more specific

Could you give reasons and explain this issue?

Thank you!

[Thuy Nguyen]

Hi Cody Stevens, 

Could you please tag huutv@fsoft.com.vn to this question as he will also follow with us.

Thanks,

[Cody Stevens]

I have no way to do that. You can provide him the link to this question and advise him to click watch so he gets email updates. 

[Cody Stevens]

Hey @Thuy Nguyen 

Do you have an automation that is assigning the issue after it is canceled? Either way, make sure that the Service Desk Customer - Portal Access permissions is added under Assign issues in your permission scheme. If it's not, that's probably your issue.

[Thuy Nguyen]

Hi Cody,I'm not sure if I have configured automatuon. I will check it for sure.

However, I add component as hidden field in Create Ticket screen in Portal and auto assign ticket to Component leader.

Do u think that is the root cause?

Thanks,

[Cody Stevens]

Unless the component is being set upon cancelation then no. Also since you said it’s on the create screen, I’m guessing you have it hidden on the form with a preset value? If so it’s being set on the creation of the ticket which is then auto assigning then. 

Again I would look at that permission and see if it’s there. 

[Tran Van Huu]

Hi Cody,

Component are set when user create ticket, and YES I have it hidden on the form with a preset value to auto assign ticket after creating.

Do you think this is root cause?

Thanks,

[Tran Van Huu]

Please review my project permission and let me know if you find something

[Cody Stevens]

Thank you for providing the permissions. I believe your problem is what I originally said and that is you do not have the permission Service Desk Customer - Portal Access under assign issues. 

I would add this to the permission and have the customer try again. 

1. You can add this permission by clicking edit on the permission scheme 
2. Selecting edit on the assign issues permission
3. Select Show More
4. Select the permission  Service Desk Customer - Portal Access
5. Select Grant

Please let me know if that works!