add column

[Ильин Егор Егорович]

is it possible to add a "query creation date" column to the "queries - my queries" menu.

[Ste Wright · Accepted solution]

Hi @Ильин Егор Егорович 

Can I confirm...

• For the Queries > My Queries menu, is this one of your JSM Queues in Agent view?
• Is Query Creation Date just the created date of the ticket?

If this is the case - you can do this as a Project Admin...

1. Go to the relevant Queue in your Agent view
2. In the top-right corner, select Options > Edit Queue
3. Add the relevant field - Created - into the Columns section.
4. Once added, click/hold to drag Created into the right location in the column order
5. Press Save

If this isn't what you mean - let us know some more specifics so we can investigate further :)

Edit: Noticed this is Server - I provided instructions for Cloud. Instructions should be relatively similar though according to this help page.

Ste

[Ильин Егор Егорович]

no, this is the client menu

[Ste Wright]

Hi @Ильин Егор Егорович 

So this is the menu the customer is seeing if they go to Requests > Created by me?

These instructions should help for Server/Data Center :)

Ste

[Ste Wright]

Hi @Ильин Егор Егорович 

What version of Jira Service Management are you running?

Ste

[Ильин Егор Егорович]

Hello @Ste Wright ! JIRA Service Desk 4.13.4

[Ste Wright]

Hi @Ильин Егор Егорович 

Looks like this was released in 4.21.x - see the release notes

You'll need to upgrade your Jira Service Management product to use these settings.

Ste

[Ильин Егор Егорович]

in the settings we only have this.

nothing about columns.