can I ask a explanation deppending the priority issue when is created?

[Andre Giuseppin]

I'm trying to find a way that ask the customer a explanation when a issue is created in critical or high priority.

For example:

If the customer choice a Critical or high priority, appear a box asking how the issue can interfer in the enterprise

If the customer choice a Medium or Low priority, the box don't appears asking.

Thanks.

[Ravi Sagar _Sparxsys_ · Accepted solution]

Hi @Andre Giuseppin 

You would need an add-on for that. Take a look at Extension for Jira Service Desk.

Ravi

[Andre Giuseppin]

@Ravi Sagar -Adaptavist- Thank you for the reply.

I'm trying to use a text field but the option "Condition" is disabled, saying that this field cannot accept any conditions.

I created this field and inserted in my issue type.

Do you have any idea?

[Andre Giuseppin]

@Ravi Sagar _Sparxsys_ 

Ravi, 

I discovered the trouble, i have to add another dynamic field to make the union with the field that i'd like to appears in screen.

For example: If i want to appears the fild "Priority Reason", i have to add the field "Priority" like a dynamic field too.

Thanks for help.

[Ravi Sagar _Sparxsys_]

Ok great.

[Andre Giuseppin]

.