change the order of customer portal activities - most recent at the top

[Phill Harris]

Hi all,

I'm using the JIRA Service Desk Cloud and I would like to alter the order of the activities as displayed within a ticket on the customer portal.

Currently, my order shows from oldest activity (at the top) to newest (at the bottom above the comments field) and I would like to flip the display so the newest activity is at the top of the page.

Has this changed recently, I see the below community post and JIRA ticket which seems to indicate that the activity was once the reverse of my format?

https://community.atlassian.com/t5/Jira-questions/Change-the-order-of-activity-comments-on-portal/qaq-p/889088

https://jira.atlassian.com/browse/JSDSERVER-6040?_ga=2.94714652.1434252515.1574328928-490194210.1545304274

any help or suggestions would be appreciated.

Thanks,

Phill

[Angélica Luz]

Hello Phill,

Thank you for reaching out to Atlassian Community!

The feature mentioned on the community post you added here is related to Jira Server where the portal is different.

On Jira Cloud, it was the same thing, comments were shown from newest to oldest for a long time and it changed recently showing the comment box on the bottom of the page along with the newest comments.

Currently, it’s not possible to change the order of the activities in the customer portal. We have a feature request suggesting the implementation of this ability:

• Ability to change comment order in the new portal design

Please, click on vote and watch and also feel free to add a comment for our dev team to check.

Regards,
Angélica

[Phill Harris]

Thanks for the response Angélica.

I have voted and I'm watching.

Regards,

Phill

[Brittany.Loy]

Will this be resolved this year? @Angélica Luz