connect jira service managment to omnitracker ticket system

[Michael Ziegler]

i got a request to evaluate the effort to connect Jira ticket system with Omnitracker:

goal is to create an asynchron interface between both systems

from omnitracker point of view there are tons of interfaces to do connect to whatever

do someone have any suggestion in this direction?

how to start? ... a similar project maybe done in the past ?...

any hints welcome

thanks in advance

[Joseph Chung Yin]

@Michael Ziegler 

Welcome to the community.  I would recommend you to contact Omintracker vendor and ask them for assistance for JSM integration.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Michael Ziegler]

@Joseph Chung Yin 

nice answer but i am pretty sure that if i raise a request by Omnitracker i will geht a similar answer from them that i should get in contact with JSM specialists :-(

greatings michael

[Joseph Chung Yin]

@Michael Ziegler -

Normally, vendor (Omnitracker) should provide the necessary documentation on how to integrate with Jira Software/JSM.  After you obtain their feedback, then you can work with your JSM admins to determine the next steps on setting up integration process accordingly.

Contacting Omnitracker vendor will be the 1st step.

Best, Joseph

[Michael Ziegler]

just for your information ... i am in contact with an external company which is specialieced with connecting ticket systems within an external platform

if this is what we want i can share the solution ...

[Stéphane Veraart]

Hi Michael, did you manage to get this working and if so, what solution have you chosen?

[Michael Ziegler]

Hi Stephane

we didn´t finished yet but found two solutions.

one simple Solution (with existing tools in jira and omnitracker) is to use an email address on both sides for notification in both directions:

another solution is, i have found a company which is specialized in this field.
I can send you a PM message from this company if you want, because I don't know if it is allowed to share such information here on the board.

[Stéphane Veraart]

Hi Michael,

Thank you for your message. I think it is OK to share information about companies specialised in this. My account is new now, but I have been on the Atlassian platform for more than 5 years already and I have seen people sharing information like this. I know Exalate has good integration options for example, but I am not sure you have been using their products?

[Michael Ziegler]

hi Stephane

ok here is the link i found in the www and already was in contact:

https://orchestra.soffico.de/en/orchestra/services/

click on solution --> linkits

greetings michael

[Stéphane Veraart]

OK, thank you. I'll have a look at it myself as well.

[Michael Marhold]

Hi Michael, have you found a solution with Orchestra for your integration between OmniTracker & Jira? 

greetings Michael

[Michael Ziegler]

Hi Michael,

i was in contact with the company Orchestra BUT to be honest during other urgent topics we didn´t finished this proposal.

but i think the idea behind should work to connect both ticketsystems with that tool

greetings michael

[Malte Klassen]

Hey Michael, there are standard software solutions for that challenge on the market. I suspect that if I get more specific it will be considered unauthorized advertising by the admins. But just search for my name + Munich ... Then you come quite quickly on it. Greetings, Malte Klassen