how can i remove signatures

[Casey Chien]

Hi,

How can i remove the signatures being sent in replies to service desk tickets? 

we got a lot of picture in our service desk ticket.

thanks 

Casey

[PVS · Accepted solution]

Hi @Casey Chien ,

Currently, on Jira Cloud, it's not possible to remove signatures from emails.
The documentation that you mentioned is for Jira Server and the configuration does not apply to Cloud.
We have a feature request suggesting the implementation of such ability:
- https://jira.atlassian.com/browse/JSDCLOUD-5878
Please, click on the vote and watch to receive updates about the feature.

Regards,

PVS

[PVS]

hi @Casey Chien 

For Jira Server, I would recommend starting with this KB:  How to Strip the Old Reply Data from Incoming Email When Using Outlook

However, if you are using Jira  Service Desk in Cloud, you cannot follow those steps.  Instead of Cloud, it might help to use a 3rd party plugin such as the Jira Enterprise Mail Handler plugin.  They appear to have documentation on how you can configure their plugin to do this in JEMH Documentation: Remove Signature Text and Images

You could probably also use this plugin method for Server as well since it appears this vendor does have a server version of this plugin.