how to Auto-close Issues after we resolved 5 Business Days

[Kishor Mudhili]

hello guys,

recently we migrated to JSM (Cloud), we are planning to Auto close tickets from Resolved status like Service-now.

if any one know's the Process, Please share with me. i have follow the few articals but not understand. 

[Rilwan Ahmed · Accepted solution]

Hi @Kishor Mudhili ,

You can make use of scheduled issue trigger. In trigger, use  appropriate JQL

Example: "status = Resolved and updated <= -5d".
Trigger will check tickets whose status is resolved and no activity in the ticket for last 5 days. 

Sample rule screenshot: 

 

[Jack Brickey · Accepted solution]

Hi @Kishor Mudhili , welcome to the Cloud. If you go to Automation and click on Templates you should find a template that you can use/modify called "resolve issues due to inactivity"

[Ian Lubelsky]

Is there anywhere this can be  configured to use business days and not just a calendar week? Or would we have to set it up as 9 days business days, to give 7 business days + 2 days for a weekend?