installating jira service management on linux

[Alex Maghakian]

Hi,

I'm trying to install jira service management on linux rhel9.

I have followed these links:

- Installing Java | Administering Jira applications Data Center 10.3 | Atlassian Documentation - Installing Jira applications on Linux | Administering Jira applications Data Center 10.3 | Atlassian Documentation

$./start-jira.sh

Atlassian Jira Version : 10.3.2

Using JIRA_HOME: /var/jirasoftware-home

Server startup logs are located in /appli/jirasoftware/atlassian-jira-servicedesk-10.3.2-standalone/logs/catalina.out

Using CATALINA_BASE: /appli/jirasoftware/atlassian-jira-servicedesk-10.3.2-standalone Using CATALINA_HOME: /appli/jirasoftware/atlassian-jira-servicedesk-10.3.2-standalone Using CATALINA_TMPDIR: /appli/jirasoftware/atlassian-jira-servicedesk-10.3.2-standalone/temp

Using JRE_HOME: /usr/lib/jvm/java-17-openjdk-17.0.13.0.11-4.el9.x86_64

Using CLASSPATH: /appli/jirasoftware/atlassian-jira-servicedesk-10.3.2-standalone/bin/bootstrap.jar:/appli/jirasoftware/atlassian-jira-servicedesk-10.3.2-standalone/bin/tomcat-juli.jar

Using CATALINA_OPTS: -Xms384m -Xmx2048m

Using CATALINA_PID: /appli/jirasoftware/atlassian-jira-servicedesk-10.3.2-standalone/work/catalina.pid

Tomcat started.

It seems to start properly, processes are listening on configurerd ports: 

$ss -tulpn | egrep '8080|8005'

tcp LISTEN 0 1 127.0.0.1:8005 0.0.0.0:* users:(("java",pid=6732,fd=444))

tcp LISTEN 0 100 0.0.0.0:8080 0.0.0.0:* users:(("java",pid=6732,fd=161))

When i'm trying to access to http://localhost:8080, it's doesn't respond.

Could you help me to debug?

#### Rilwan Ahmed Community Leader an hour ago Hi @CDC - DBA Team ,

Welcome to the community !!

1. Are you trying to access jira using http://localhost:8080 from Linux machine browser where jira in installed? If not, then you should try accessing using IP Address:port from your laptop/pc Example: 11.111.11.111:8080

2. Check if there is "Server startup" in catalina.out. This will say the process is started or not. grep -i "server startup" catalina.out

[Rilwan Ahmed]

Hi @Alex Maghakian ,

Welcome to the community !!

1. Did you try to access the jira using IP and port. (http://11.111.11.111:8080)
   i.e. The ip address of your linux system (or IP address of your laptop if Linux image is installed in your laptop.
2. Check what port and connectors are configured in your jira server.xml. 

[Alex Maghakian]

Hi,

Now it works, server's firewall was blocking the flow.

Is there any documentation explaining how to configure my server to pass through a reverse proxy?

Thanks

[Rilwan Ahmed]

Hi @Alex Maghakian ,

You can refer below 2 different methods to enable reverse proxy on your server

1.  Configure Jira to run behind a NGINX reverse proxy
2. Using Apache with mod_proxy

[Alex Maghakian]

Hello,

1. I'm trying to access jira from my laptop.

# curl -vvv localhost:8080
* Trying 127.0.0.1:8080...
* Connected to localhost (127.0.0.1) port 8080 (#0)
> GET / HTTP/1.1
> Host: localhost:8080
> User-Agent: curl/7.76.1
> Accept: */*
>
* Mark bundle as not supporting multiuse
< HTTP/1.1 302
< X-AREQUESTID: 915x2x1
< Referrer-Policy: strict-origin-when-cross-origin
< X-XSS-Protection: 1; mode=block
< X-Content-Type-Options: nosniff
< X-Frame-Options: SAMEORIGIN
< Content-Security-Policy: frame-ancestors 'self'
< Strict-Transport-Security: max-age=31536000
< Location: /secure/SetupDatabase!default.jspa
< Content-Type: text/html;charset=UTF-8
< Content-Length: 0
< Date: Thu, 16 Jan 2025 14:15:28 GMT
<
* Connection #0 to host localhost left intact

2. # grep -i "server startup" catalina.out

16-Jan-2025 12:02:35.124 INFO [main] org.apache.catalina.startup.Catalina.start Server startup in [3105] milliseconds

• I have deactivated selinux and my antivirus.