is it possible to create a rule that changes the issue when resolved to close??

[Rafael Vargas]

is it possible to create a rule that changes the issue when resolved to close??

[Lars Barthel]

Hi @Rafael Vargas 

yes, using the automation for JIRA you could do the following: 

If issue is in status Resolved 

Then change to status Closed

And (if you want that) send a comment /mail with text e.g. "issue has been closed"

Cheers!

[Rafael Vargas]

I did, that but there is no option for "issue resolved"

[Lars Barthel]

Please use the "issue transitioned" option, 

so:

If issue transitioned to resolved 

then, as an action, transition the issue directly into the status "closed"

Cheers!

[Joseph Chung Yin]

@Rafael Vargas -

To supplement Milton's suggestions, you need to ensure the role actor has the appropriate permission to "Close Issues" associated to your project(s) in question.  Plus, the WF associated to the issues has a transition from RESOLVED to CLOSED status, and if the resolution is not set when issues move into the RESOLVED status, then you will need to set the resolution when issues move to the CLOSED status.

In addition, you can also create an rule (scheduled trigger event) to execute the move issues from RESOLVED to CLOSED status.  See below example -

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.