Welcome to our community.
Do you want to create a customred ULR field to store the link of this JSM ticket, which is invisible on customer portal?
Here is the custom field type and the new field can be configured not shown on the portal.
Hope it helps.
Thanks,
YY哥
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I can't ask other question in community. What will be the problem?
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maybe the network issue. you could ask here and I will hep you
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it seems to be impossible. plz show us your case screenshot.
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