problem request email custom

[Jean-Michel Duvivier]

since the last version of jira service management server, we lost the ability to create personalized emails. 
Indeed we only have yahoo, google and microsoft. 
Is anyone why?

[Artur Moura · Accepted solution]

Hi @Jean-Michel Duvivier

As per your description, it seems you are mentioning about the Other option.

The Other option is not showing up on the Server version because of this JSDSERVER-11219 BUG, which will be fixed in the next 4.22.2 minor version.

Hope this helps

[Jean-Michel Duvivier]

thank you do you have a date?

[Artur Moura]

Hi @Jean-Michel Duvivier

Thanks for your question!

We don't have a specific date for it, however, the ETA is for the 1st week of May. 

[Jean-Michel Duvivier]

Thank you the sooner the better. we are in the deployment phase with many internal customers. In the meantime do you have a workaround

[Artur Moura]

Hi @Jean-Michel Duvivier

Thanks for asking, I forgot to mention that we have a workaround for this issue.

The workaround consists in disabling the multiple e-mail channels feature.  

1. To access dark features page, follow the instructions here: https://confluence.atlassian.com/jirakb/enable-dark-feature-in-jira-959286331.html
2. Once there, add this property:

   sd.multi.incoming.email.support.disabled

   Note that this will disable the multiple email channels feature in the entire environment, affecting all projects

Hoping this helps, please let us know how it goes.