"Future feedback" for us but customer sees "Done"

[Zandra Friman]

Hi,

how can I change so that my customer sees another status?

If we set an issue to "Future feedback" we dont´want our customer to see Done.
I know that I´ve change statuses before but I can´t find the way back :)

BR Zandra

[Florian Bonniec · Accepted solution]

Hi @Zandra Friman 

You can change the status mapping for the customer in the JSM config (request type)

https://support.atlassian.com/jira-service-management-cloud/docs/customize-the-workflow-statuses-for-a-request-type/

Regards

[Zandra Friman]

Perfect! Thank you very much! Now I have been able to change to the right status and I am saving the description!

Have a great evening!

Best regards Zandra