remainders in JIRA

[SPATEL]

Is there any built in option that I can leverage to send remainders to approver every week or every other day until they approved the particular thing in JIRA?

[Fazila Ashraf · Accepted solution]

@SPATEL  , as Jack mentioned, you can use subscription. But in case you need any specific text, you could set up some automation like adding the reminder text as a comment to the ticket (via scriptrunner escalation service or automation for jira) that in turn triggers the comment notification or script to send a direct email with the desired text 

[Jack Brickey]

Yep and the advantage of this approach is you hit a target audience per issue. The subscription hits a broad audience which would include issues where an approver may not be interested.

[SPATEL]

Hi @Fazila Ashraf 

Thanks! I was thinking about the subscription only but then had the question that you already answered. It means there is no in built functionality for personalized email or comment that I can use with subscription.

Hey @Jack Brickey 

Thanks for answering my potential next question. I totally agree with you, it's giving me the same issue. As I want to just send remainders to approvers for their specific issues. 

If there is not other inbuilt setting that I can use for condition, then I might think of creating individual filters for each approvers, but then that's lots of work

[Daniel Ebers]

We used Notification Assistant for Jira (from Marketplace) for a requirement like this in the past.

Here is the example from back then:

• an approver (custom field) receives on Monday morning a reminder mail
  
  only WHEN
• there is an issue matching (JQL) that needs attention during the upcoming week (calculation through a custom field: "due date").
  ==> There is nothing that speaks again a second reminder - as many as you want (or need).
  
  
• The text the approver receives is targeted exactly using a template in Notification Assistant. Also we chose a fire red frame for the content of the mail ;)

The downside of "some kind" - it is an additional App which needs additional payment.

Filter Subscriptions like Fazila and Jack said are also cool but cannot be fine-tuned in some ways.

Cheers,
Daniel

[Spatel]

Hi @Daniel Ebers 

Thanks for explaining! Will take a look, for sure

[Jack Brickey · Accepted solution]

Consider using a filter and subscription. If you need assistance in this please let me know. 

[SPATEL]

@Jack Brickey  Thanks!