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user some times can not see comment

mahya golbaz
mahya golbaz December 7, 2022

hi

my user  only can see administrator comment in ticket and he can not see other comment. 

how can resolve it?

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Nick Haller
Nick Haller
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 8, 2022

Hi @mahya golbaz ,

Is this related to Opsgenie, or another Atlassian product?

You've opened a Question for Opsgenie.

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mahya golbaz
mahya golbaz December 9, 2022

it is about service desk 

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Nick Haller
Nick Haller
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 11, 2022

Thanks for confirming. I've moved this into the JSM (JSD) queue.

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