Remove picture in issues

[Fabrice Gantois]

Hi

When an issue is created by mail, several files are attached. How can I make an automation rule to remove theses files from the issues?

My idea is to remove by file name because they are always the same. But I can't find the good state and fields in the automation option.

Thanks in advance for your help.

Fabrice

[Fabrice Gantois]

Hi Walter

Thank you for your return.

I will read and tray to implement the content of the article in the next days.

Regards.

Fabrice

[Walter Buggenhout]

Hi @Fabrice Gantois,

You may find this knowledge base article useful for dealing with this.

Hope this helps!