Remove project tile from main portal

[Laura Snoeij]

Hi, 

Maybe a strange question. 

First some background on why do want to have certain projects be invisible in the main portal. 

I am trying to find a  good solution to make the Vote option useful. At the moment it seems that a user is only able to vote on their own requests or the request being shared with him by organization. 

We already using the Organization solution to make it easy to automatically share requests between people within the same organization.  Adding an additional Organization in the same project will lose the functionality to automatically open issues for Organizations. 

The solution I was thinking of is to:

1. Create a new Service Management project for all issues we want to collect votes for
2. Add one Organization and add all customers
3. No issues to create

As there are no issues to create and no knowledge base attached ( I wouldn't know what to put in there) there is no use to have a visible portal as that will be an empty box. 

Customers will be able to access the requests to vote on through the request button. 

So how do I get this tile off the main portal? 

Laura

[Yann · Accepted solution]

Hi Laura,

Thanks so much for your question.

If I understood correctly, you would like the ability for the customers to access the issues within that project but the project not to be listed in the main portal.

Unfortunately, this is not possible as the only way to remove a project from the main portal customer view is to remove the Browse Projects permission to Service project customers, which will also prevent the customer the ability to access the issues within that project.

Having said that, this is an interesting use case and you should definitely reach out to the team. Here are the instructions to create a feature suggestion: 
https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html 

Thank you,

Yann
Jira Service Management

ps. if this answer is correct, please select the ‘accept answer’ button