Request Participants can't be added automatically

[Lukas Eggenberger]

I want to create an automation rule to automatically add 4 customers (always the same) to each new ticket. The automation works until it wants to actually add participants. Here it seems, that it can't find the Request participants field.

I tried 2 ways. First using dropdown field selector (Request Participants popped up) and second, using custom settings (with corresponding account Ids:

{
"fields": {
"customfield_10048": [
{
"accountId": "{{issue.reporter.accountId}}"
},
{
"accountId": "XXX"
},
{
"accountId": "XXX"
},
{
"accountId": "XXX"
},
{
"accountId": "XXX"
}
]
}
}

Both show following Audit logs:

Audit Log:

• Work item created 07/01/2025, 09:30:59
  Work item fields condition 07/01/2025, 09:30:59
  Work item fields condition 07/01/2025, 09:30:59
  Edit work item 07/01/2025, 09:31:00
  Edited work item successfully, however some of the set fields aren't available. Fields ignored: Request participants (customfield_10048)

The field Request Participants is added to the service requests in Screens Tab.

Am I missing something? Thanks in advance for any help!!

[Thorsten Letschert _Decadis AG_ · Accepted solution]

Hey @Lukas Eggenberger

Has the acting user all the required permissions to edit the request / an agent license in that project? I'm asking because your problems might be related to the scenario described here: https://jira.atlassian.com/browse/AUTO-1624

Regards,
Thorsten

[Lukas Eggenberger]

Hi @Thorsten Letschert _Decadis AG_ 

I thought I had, but when I checked it showed "Automation for Jira" to be the Actor. I changed it to myself and now it worked.

Thanks for the hint!

Leaves me thinking, why Jira wouldn't display a warning or even just a hint...

Best, Lukas