Request Types and Services (Asset - Service)

[Linda Buchanan]

Wondering if we are not thinking of Services and Request types correctly 

In my mind, each Request Type should relate to at least one service i.e. the 'things' that you offer under that service 

But I cant see how you Associate Request Types to Services (under Assets)

[Linda Buchanan]

Thanks Alex, yes have read that 

I am thinking more of (and these are not the best exampels)
Example One:

Service  - Desktop Hardware

A Service Request might be: Request a new laptop

Example Two:
Service - Network (which is linked to a number of Assets (CMDB/CIs) of the different networks inc. Wifi
A service Requests might be: Request a new Wifi Key 

In JSM Is there any linkages between: 
Services
Request Type /Form 

In other ITSM tooling I have used in the past, all service request, were linked to the Service to which they belong. Just not sure if I am seeing Services in JSM the same

Do you have an example you can give me of the 

[Alex Koxaras _Relational_]

Hi @Linda Buchanan 

I wouldn't say the statement you say is correct. In ITSM you have requests. These requests are services you provide to your customers (fix internet or a printer, password reset, VPN access, etc). These are the services you offer as IT.

Now, the services that JSM has as functionality are explained below:

In IT service management (ITSM), a service is a system, platform, or infrastructure that provides value to your business or customers

https://support.atlassian.com/jira-service-management-cloud/docs/what-is-services/