Request Types related to selected Issue Type Only

[Vijay Dadi]

Hello There !

When I am in Jira Service Management screen and click on Create Issue, if I select Issue Type as Incident, it should show only Request Types in the drop which create Incidents. But as of now the drop down list for Request Types shows all the available request types.

Is there a way to achieve this functionality.

TIA

Vijay

[Asmath Basha S]

Hi @Vijay Dadi ,

• In JSM Cloud Portal while raising a ticket it will show all the Request types in the dropdown which is available was configured in the service project.
• I think it is a default one.

[Vijay Dadi]

That is true, my requirement is while creating a request from JSM Agent screen.

I want only the request types of select issue type to be shown. Is there a way we can achieve it.

[Kieran Fisher]

Hi @Vijay Dadi did you ever find a solution for this?

[Vijay Dadi]

Hello @Kieran Fisher ,

Never found a solution for this yet.

[Kieran Fisher]

Ahh not what I was hoping to hear. I'll update you if I manage, but I'm not feeling hopeful.