Request info on receiving notifications about tickets

[Customer Care]

Hello!
I am writing to ask a question.

If a customer opens a support ticket, I answer and then assign the ticket to a colleague, can I somehow receive email notifications if the customer writes in the ticket, even though I am neither the reporter nor the ticket assignee?

Thank you,
Giada

[Ravi Sagar _Sparxsys_ · Accepted solution]

Hi @Giada Marras 

Add yourself as the watcher and ensure that in the notification scheme watchers are notified.

Ravi

[Customer Care]

Thank you!! @Ravi Sagar _Sparxsys_