Restrict Access to Portal for one project

[Jason Spellman]

Has anyone been successful in restricting access to a single portal site for a specific project? I have an Internal Team and an External team and I need the External team to only have access to a specific portal site. 

[Florian Bonniec]

Hi @Jason Spellman 

You can limit in the project settings. Access > Customer Permission

Set up and manage portal access | Jira Service Management Cloud | Atlassian Support

Regards

[Jason Spellman]

I don't believe this will restrict them to just this one portal? I believe they will have access to all portals on our site. 

[Robert DaSilva]

Hey @Jason Spellman , this should be what you need, but there is a bit more configuration that is needed.

1. For internal only projects, you'll want to configure the "Channel Access" setting to "Restricted".

2. You'll want to ensure ONLY Internal users are invited to that project as customers. Critically, external customers should be excluded from this list.

3. For any projects that have external users, you'll want to make sure the Channel Access is open. This should allow anyone that has access to the portal to see and submit items to the portal.