Restrict public comment creation on certain statuses?

[Charlie Misonne]

Hi Community!

I'm looking for a way to disable the creation of customer facing comments for agents when an issue is in a certain status. Adding internal comments should still be possible.

I could not find a workflow property for it. Does anyone have other ideas?

[sina rahemi]

I also have this problem

[Suzi Firth]

Hi Charlie,

You need to set the property on the Status.

Go into your Workflow > click on the status you require > then click properties.

I'd advised Key: jira.permission.comment.projectrole and then Value appropriate to the Project role you want to allow.

You can find the ProjectRoleID by going to Settings > System > Project Roles > Select edit beside the role you wish to choose and then ID will be shown in URL bar.

Alternatively, you can use a Key: jira.permission.comment.denied.

I've included link to Jira documentation on Workflow Properties too which gives all options available:

https://support.atlassian.com/jira-cloud-administration/docs/use-workflow-properties/ 

Cheers,

Suzi