Restrict reporters to users in the project

[Alain Kovacs]

Hi. I have 3 different projects, each with it's own set of "reporters/organizations". When we pick up cases via phone, we log them in to Jira manually.

Let's say we have Projects A (with associated users 1,2,3) and B, (with associated users 4,5,6) 

When an agent goes to Project A, when selecting the reporter, why is he able to see all 6 users? This is very confusing as 4,5,6 are not associated with this project and it should not be possible to select them as reporters. Is there any way for me to restrict only users 1,2,3 to project A? And 4,5,6 to project B? 

Is this a permission issue? Can you point me at exactly what I should modify?

Here is a "real life" picture , none of these users are associated with this project, in this project I only have one Chris which is not even visible..

[Alain Kovacs · Accepted solution]

For everybody wishing for this feature, this is the official response I received from Atlassian 08/04/2025

Unfortunately, I must inform you that restricting reporters to only users within the project is not currently possible. We do have an open feature request for this ID: JRACLOUD-81318 , and I would encourage you to vote on it to stay updated on any progress. I will ensure that this feedback reaches our Product Management team.

At present, we don't have an ETA for when this feature might be implemented. To learn more about how customer feedback influences our product planning, you can refer to our feature policy.

[Nikola Perisic]

Hello @Alain Kovacs 

• What is your Modify reporter permission set to?
• Which groups belong to the browse users and groups?
• Are these projects both Open?

[Alain Kovacs]

Hi @Nikola Perisic 

- Modify reporter

- I don't have a browse users and groups, only browse projects?

- Project A is open, it must be as I need to catch all tickets, even from people that don't yet have an account. Project B is restricted

[Alain Kovacs]

ok, I found the browse users and groups permission in the global administration

It's the "jira-servicemanagement-users-unicontrol-io" permission that give all my jsm agents permission to browse them.. as they should, many of them work in both projects, so they should be able to see all "reporters", but when working in one project, then only reporters of that project

[Nikola Perisic]

@Alain Kovacs

The browse users and groups is under your global permissions. To access this, you need to be the Jira admin. Then you would select Settings > System > Global permissions

[Alain Kovacs]

Yup, found it, see above :) I am a site admin and user access admin. Can get org admin if needed.

[Alain Kovacs]

@Nikola Perisic do you have any ideas?

[Nikola Perisic]

@Alain Kovacs yes, under the global permissions and Browse users and groups, which groups are part of this permission?

[Alain Kovacs]

@Nikola Perisic these are the groups

[Nikola Perisic]

@Alain Kovacs 

I've looked through the request that you had. Please refer to the @Anusha A  answer.

[Anusha A]

Hi @Alain Kovacs

Thank you for contacting the Atlassian Community! I have created a support ticket for you to ensure that we can assist you effectively with this issue. You should have received an email notification confirming this. Our team of experts will reach out to you for further assistance on this matter.

Regards,
Anusha A