SEN & Dead Instance Help

[Jordan Trinklein]

Hello community!

I'm really hoping there are some experts here that can help me out because I am drowning and I can't figure out what to do. Our UI for JS and JSM don't align with any of the help documentation out there, and I am just lost.

Here's the setup:

We have Jira Software and Jira Service Management. Our Jira Software instance is bloomerang.atlassian.net, and then for Jira Service Management, we for some reason have 2 instances

- bloomerang.atlassian.net

-bloomdevops.atlassian.net

our Devops team is utilizing a JSM project in the bloomdevops.atlassian.net that we need to get onto the bloomerang.atlassian.net instance, but we don't seem to have the tools available to us to make that happen.

Then, as of today, I've discovered that our bloomerang.atlassian.net instance under JSM has completely gone missing (2nd image). 

I'm trying to open up a support ticket with Jira support, but I can't find our SEN, even following the help docs they have to locate it.

I promise I'm not completely dumb, 😅, I've been using Jira for years now, but for whatever reason, none of this is aligning for me.

Any help would be appreciated. Thank you!

[Jordan Trinklein]

I would've known about any changes. I'm new to the JSM side of things and there doesn't seem to be an easy way to just look at the various sites I have available for each product. 

The reason I thought we weren't on cloud is because of this message that is on my Atlassian Licenses site.

[Bastian Stehmann]

That's shown to everyone, no matter what kind of license/subscription you have.

[Bastian Stehmann]

Hi @Jordan Trinklein ,

Not sure if you need the SEN in Cloud anymore. You might be able to find it in https://my.atlassian.com 

But in general, it should be sufficient to enter your cloud domain to raise the issue.

[Jordan Trinklein]

@Bastian Stehmann 

Hi Bastian, I don't believe I'm on cloud but I can't confirm that. I think I'm either a server or data center.

[Bastian Stehmann]

No, you are definitely on cloud.

All instances xy.atlassian.net are Atlassian cloud instances and your screenshot is also from cloud.

[Trudy Claspill]

Adding to this, if you have been looking at the Atlassian documentation with Data Center and Server selected while you are actually using Cloud instances, that would explain why the documentation doesn't match your UI.

It is possible that somebody from your company with access as an Organization Administrator to your Atlassian Cloud Organization has canceled your subscription to the Jira Service Management product on the bloomerang.atlassian.net site.

You could reach out to the people in your company who manage and pay for your Atlassian product subscriptions to have them check on that.