SLAs can be viewed by customer

[Margarita Vacchina]

Hello community,

I want to know if the SLAs can be viewed by the customers in the Free Plan. If they can, I need to know how to configurate it.

Thanks :)

[Felipe Perez _ServiceRocket_]

Hi, Margarita!

I'm Felipe from ServiceRocket Support team.

This is not a current feature out-of-the-box in JSM. However, there is a Feature Request in Atlassian here, JSDCLUD-325.

I recommend you vote, watch, and comment on the Feature Request to enhance the visibility of this issue within the Atlassian development team.

Best Regards,
Felipe

[Margarita Vacchina]

Hi Felipe! Thanks for helping me.. I have already done what you suggested me. Do you know if the Atlassian development team answer? 

[Elitsa Velikova _Nemetschek Bulgaria_]

HI @Margarita Vacchina ,

Our app  Advanced Portal Reports will let you show SLAs on the portal and is free for up to 10 users.

Cheers,

Elitsa

[Joseph Chung Yin]

@Margarita Vacchina -

Based on my understanding, it is not possible to share JSM SLAs with the customers in the portal UI out of the box.  You will need to acquired third party add-on/services to provide this functionality.

Sorry.

Best, Joseph Chung Yin

[Margarita Vacchina]

Hi Joseph, thanks por helping me. Could you share me the info of this third party add-on/services? Do you know if I gonna need other plan? At moment, I have the Free Plan

[Joseph Chung Yin]

@Margarita Vacchina -

Beside third party add-ons (fee based), you can also consider to add general guidelines on SLAs to your users by customizing your Help Center page (i.e. adding announcement etc..)

Take a look at this link - https://support.atlassian.com/jira-service-management-cloud/docs/what-can-i-customize-about-the-help-center/

For third party add-ons - take a look at this one.  Or you can just access Atlassian Marketplace and search for "SLA" keyword.

https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-management?tab=overview&hosting=cloud

Hope this helps.

If it does, please click on Accept answer when you have a chance, so others with similar asks will see this postinging as an answered ask.

Best, Joseph

[Margarita Vacchina]

Hi Joseph,

So... Do I need the Enterprise Plan to customize my help center? Because now I have the Free Plan

[Joseph Chung Yin]

@Margarita Vacchina 

You don't need Enterprise Plan for help center customization.  You should be able to customize your help center even with Free plan based on my experiences/knowledge.

Best, Joseph