SLAs with custom Priorities

[Heiko Schmidt]

Hello,

I'm using cutom prios. Besause of this I'm not able to create an SLA with this prios in the jql.

In any case it dosn't work. When I delte the prio or use the syste, prio the SLA soon is working.

What am I doing wrong.

Thx

[Bastian Stehmann · Accepted solution]

Hi @Heiko Schmidt ,

I think it should work with custom priorieties also. Can you share your JQL you use? Are there any errors or does the SLA just not what it shoud?

[Heiko Schmidt]

thx so far. this is the jql:

issuetype = Vorfall AND priority = 1

I only use the numbers

[Heiko Schmidt]

The SLA will not be displayed and there is no error or anything else

[Bastian Stehmann]

Can you try

issuetype = Vorfall AND priority = "1"

It might be, that the 1 without "" is interpreted as the id and not the name of the priority. 

[Heiko Schmidt · Accepted solution]

Your idea abaout die ID was not so bad. I changed the the way :-) Now I took the origin ID of the lable (in case 10100) and it is working

The correct JQL for this is: issuetype = Vorfall AND priority = "10100"

[Bastian Stehmann]

Hi @Heiko Schmidt ,

great to hear that it works now and glad that I could help somehow.

[Heiko Schmidt]

Thanks for your suggestions, but this also doesn't work.

The JQL identifies 1 and "1" but the SLA won't work with anyone of this setting.

But this woukd be essential for me