SSO for Customers on JIRA Service Desk - Any App?

[Hannes]

Hallo everybody,

ok, I've read some similar questions, but they were older and not exactly our use case.

Our customers have to login to a 'dashboard' on the website. From there they can launch different Software Solutions including the Jira Service Desk. We want to reach:

a) When the customer does self-registration in this 'dashboard', the user should also be created as a customer in JSD Cloud

b) When the customer clicks on the JSD Portal, the user should be logged in (SSO).

My understanding is:

a) I can achieve this via an API call to create a customer in JSD

b) This is not possible, even with Atlassian Access

Is this correct? How can I handle b)? Is there any app available to handle this? Your help is really welcome :)

Best,

Hannes

[Dave Neeley]

Customer accounts can login with SSO - here's how they can be migrated in the UI

https://confluence.atlassian.com/cloudkb/jira-service-desk-cloud-rest-api-changes-to-atlassian-account-940700797.html

See also

https://community.atlassian.com/t5/Jira-Service-Management/Integrating-Jira-service-desk-customer-portal-with-oauth/qaq-p/1517192