Schedule notication

[Gaspard DUPUIS]

Hello, 

i would like to change the priority of a ticket if its status doesn't change for 3 days. Does anyone know how to do that with an automation ? 

thank you in advance ! 

[Sachin Dhamale · Accepted solution]

@Gaspard DUPUIS ,

You need to write automation rule like this where you need to create scheduled job with JQL and then update the priority as Action

Accept the the answer if it helps

[Gaspard DUPUIS]

Thank you so much that was very Helpful. I have a final question,  I would also like to send a mail to notify that the tickets hasn't been updated for a long time and add a smart value in the mail to link the ticket directly. Do you Know how to link a ticket in a email ? 

Thank you 

[Sachin Dhamale]

@Gaspard DUPUIS ,

You can use the Send Email as a Action and use {{issue.key}}  in the email body or summary

[John Funk · Accepted solution]

Hi Gaspard,

Sure, you should be able to do that. Create a rule based on a Scheduled Trigger. Add in JQL for the trigger to get the issues based on your status and 3 days criteria.

Then add a new action for Edit Issue. Select the Priority field and select the new value for the field.

Be sure to save and Publish the rule.