Security Level

[Lucas de Souza]

Hey everyone.

I added a security level to a JSM however, the field request participant lost access to the issue request because it didn't find the field to add on the security level screen. Does someone know how to fix it?

Best, Lucas.

[Marc - Devoteam]

Hi @Lucas de Souza 

The security level is set on an issue via the lock icon (top right hand side).

Did you add the customers to the security level as well?

[Kevin Gérard]

The request participant field isn't directly supported in issue security. 


I've encountered the same thing,

Do the following to resolve it: 

- Add a new user custom field, 'participants' (or name it how you like ;) )

- Add an automation rule that listens to updates on the Request participant field for your project

- Sync the Request participant to the new custom field. 

- Add the new user custom field to your security level. 

the rule

you may want to add a second rule that runs on schedule to iterate over the existing issues to sync these :) 

[Geethanjali Katagani]

Hi @Lucas de Souza 

Check the Field Configuration:

Make sure the Request Participants field is available and visible in your issue screens.

Update Permissions if Needed:

Sometimes, you might need to adjust the Permission Scheme to ensure Request Participants can see the issue, even with a Security Level applied.

Thanks,

Geethanjali