Sending email notifications using a custom domain

Hey

I have next-gen Jira Service Desk in the cloud. I am trying to use a custom domain to send out notifications. I've followed Configuring Jira Cloud to send emails on behalf of your domain and have successfully verified the domain

I have configured the custom email address under channel settings and can confirm I am receiving emails

I have also added an incoming mail server (I don't believe that actually is needed)

Can someone please advise how to use the custom domain when sending out notifications?

Lukas

2 answers

1 vote

Answer accepted

I discovered issue JSDCLOUD-8346 - outgoing email notifications cannot be configured to use a custom domain in next-gen Jira Service Desk.

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0 votes

Update: this seems to have been fixed in April 2024.

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