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Sending email notifications using a custom domain

Lukas Kaspar December 18, 2019

Hey

 

I have next-gen Jira Service Desk in the cloud. I am trying to use a custom domain to send out notifications. I've followed Configuring Jira Cloud to send emails on behalf of your domain and have successfully verified the domain

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I have configured the custom email address under channel settings and can confirm I am receiving emails

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I have also added an incoming mail server (I don't believe that actually is needed)

 

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Can someone please advise how to use the custom domain when sending out notifications?

 

Lukas

2 answers

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1 vote
Answer accepted
Lukas Kaspar December 22, 2019

I discovered issue JSDCLOUD-8346 - outgoing email notifications cannot be configured to use a custom domain in next-gen Jira Service Desk.

0 votes
Dwight Holman
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October 13, 2024

Update: this seems to have been fixed in April 2024.

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